SHIPMENT DELAYS DUE TO COVID-19

Delivery & Returns

Delivery & Returns

Kmall24 Shipping Process
The schedule is based on business days, and in case of natural disasters, there could be a delay.
You can track your shipment by visiting My Orders section of My Page.
Customs and Import Taxes
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees levied by the destination country. These charges are typically due once the package arrives in the destination country. 
Kmall24 does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be, and these are not covered in our shipping rates either If you do incur these additional charges, you will be responsible for covering these fees for your product to clear customs.
We will not grant a refund if you refuse an import fee, and please note that these customs charges can also cause delays.
For more information regarding your country’s custom policies, please contact your local customs office before placing your order.
Additional Fees
There could be additional shipping charges due to unexpected circumstances such as local delivery fees, etc. In this case, the Kmall24 team will contact to the customer directly before shipping of the product. 
Cancel/Return/Exchange
You can cancel your order when your order status is on "Payment Complete", once the status is on "Shipping in Korea", your order is already being processed and cannot be cancelled.
After the receipt of shipment, you cannot exchange or return items for any reason other than defective or damaged products.
If your item is damaged or defective, please request a return or an exchange of your product by contacting us through My Orders with photos of the product within seven days of receipt of shipment.
For further information, please contact us.